Your account manager builds a target list with you: the niches, competitors, hashtags and locations where your ideal followers already spend their time. Then our team engages those people from real smartphones, every day: likes, Story views, follows. The ones who like what they see follow you back. Real people who chose to follow you, not fake accounts. You watch it happen in your live dashboard and keep posting as usual. Everything else is done for you.

Are the followers real?

Yes. Every follower found your profile the way anyone does: someone from our team engaged with them, they looked at your profile, and they decided to follow. No purchased followers, no bot accounts, nothing you could get banned for. That is why they behave like real followers: they like, comment, watch your Stories and buy. And they stay.

Is it safe for my account?

Yes. Nothing runs on servers or through automation software. Real people work on real smartphones with real SIM cards, at a human pace and well within Instagram’s limits. To Instagram it looks like you being active, because that is exactly what it is. We have been doing this since 2016, for 17,500+ accounts, and we keep up with every Instagram update so you don’t have to.

Do you need my password?

Yes. To engage as you, our team logs into your account on a dedicated phone, the same way you would on a second device. You enter your login in your dashboard right after signup. It takes about a minute. Your credentials are stored encrypted and only authorized account managers can access them. You stay in full control: keep your recovery email and phone number on the account, and change your password at any time to end our access on the spot.

How many followers can I expect, and how fast?

A real person starts working on your account within 24 hours of signup. The first new followers usually show up within the first days, and from then on you gain new people every single day. How many depends on your niche, how often you post and the plan you pick. As a rule of thumb: smaller accounts typically gain a few hundred real followers a month, established accounts several thousand. The average account on the service has gained 12,400 followers with us, and month two is typically stronger than month one, because your account manager keeps refining the targeting toward the audiences that respond best to your content. Enter your handle at the top of the page for a projection based on your own account.

What if I’m not happy?

Then you get your money back. If you are not happy with your account manager's work in your first 14 days, tell us (your account manager, email or WhatsApp, whatever you prefer) and we refund your first payment. No questions asked, at any point during those 14 days. The guarantee is for new customers and covers your first payment only, once per customer. Renewal payments and later bookings are not covered. After the first 14 days you can still cancel at any time, and your plan simply stops at the end of the billing period.

Can I cancel anytime?

Yes, in two clicks in your dashboard under Account & Billing. No notice period, no contract, no call with a retention team. Your plan runs until the end of the period you already paid for, then stops automatically. Every follower you gained stays with you. They followed you because they wanted to, and they don’t disappear when we stop.

What do I have to do?

Very little. Tell your account manager who you want to reach, then keep using Instagram exactly as before: post, story, DM, scroll. Your account stays 100% yours and nothing changes for you. The one thing that helps: keep posting. New visitors decide within seconds whether to follow, and an active profile with recent posts converts far better than a quiet one.

Does it work for my niche or account size?

Almost certainly. We grow creators, coaches, photographers, restaurants, hotels, fitness studios, online shops, and the client accounts of agencies. Some started with 200 followers, some with 800,000. The targeting is built around your niche, so it works wherever there is an audience for what you do. Not sure? Tap the WhatsApp button and describe your account. A real person will tell you honestly what to expect.

Growth or Pro: which plan should I pick?

Growth gives you everything you need: a personal account manager, real daily engagement, niche, language and gender targeting, and the live dashboard. It is the right start for most creators and businesses. Pro adds turbo pace, advanced targeting (locations, competitors, custom lists), welcome DMs to every new follower, personal onboarding and priority support. Pick Pro if you sell something, want the fastest possible growth, or run the account for a business. You can switch between the two at any time.

Can I pay quarterly or yearly?

Yes, from your second month on. Every plan starts with monthly billing. After your first month, switch to quarterly or yearly in your dashboard under Account & Billing: quarterly saves you around 15%, yearly gives you 12 months for the price of 8. Why not from day one? Because we would rather you see a month of real results before you commit to a year. Your first payment is always a monthly one, and it is covered by the 14-day money-back guarantee.

What currency will I be charged in?

You see prices in your local currency based on where you visit from: EUR in the EU, GBP in the UK, AUD in Australia, CAD in Canada, CHF in Switzerland, USD everywhere else. The price you see on the site is the price your card is charged. No VAT, no sales tax, no surprise fees at checkout.

Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the services provided by KFX Media Group, LLC, a Delaware limited liability company ("Scale Social", "Scale Social", "we", "us", or "our"), including the website at scale-social.io and any related dashboards or applications (collectively, the "Service").

By creating an account, paying for a subscription, or otherwise using the Service, you ("you", "Customer", or "Client") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Parties & Independent Status

1.1. The contract is between you and KFX Media Group, LLC, a Delaware limited liability company.

1.2. We are not affiliated with, endorsed by, or sponsored by Instagram, Meta Platforms, Inc., or any other social media platform. All trademarks remain the property of their respective owners.

1.3. If we engage subcontractors, account managers, or other third parties to perform the Service, those parties do not become parties to this contract and you acquire no rights against them.

2. Acceptance & Changes

2.1. You accept these Terms by creating an account, paying for any subscription, or otherwise using the Service.

2.2. We may update these Terms from time to time. We will notify you of material changes by email and/or through the dashboard at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel your subscription before the effective date.

2.3. Other terms and conditions (such as those of your business) do not apply unless we expressly accept them in writing.

3. Eligibility

3.1. You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract.

3.2. The Instagram account on which the Service is performed must be your own, or you must have the verifiable authority of its owner to engage Scale Social on its behalf. By providing the account credentials you represent and warrant that you have such authority.

4. Service Description

4.1. Scale Social provides a managed Instagram growth service. Our trained account managers log in to your Instagram account from real, physical smartphones and engage with the followers of target accounts (likes, follows, story views, and similar interactions) on your behalf. We may use AI to assist with this workflow, including internal quality checks, content review, and operational efficiency. AI is never used to perform the actual Instagram interactions on your account; those are always carried out by human account managers from real, physical smartphones. We do not use mass-automation tools, bots, or third-party automation APIs to perform the interactions.

4.2. After you place an order, we will request the information needed to start (target accounts, niche details, account credentials, etc.) via the dashboard. We will begin work as soon as possible, at the latest within 24 hours of receiving complete information, or contact you if more is needed.

4.3. We do not guarantee any specific number of followers, likes, comments, or other engagement outcomes. Results depend on factors outside our control, including but not limited to the quality and frequency of your content, your niche, your existing audience, the seasonal behavior of Instagram's algorithm, Instagram's rate limits, and policy changes by Instagram or Meta Platforms.

4.4. We reserve the right to reject any order at our discretion. If we reject an order after payment, you will receive a full refund within 14 calendar days.

Service tiers. 4.1a. The Instagram Growth Service is offered in two tiers: Growth and Pro (each a "Tier"). The price, engagement pace, targeting options, included features, and support level for each Tier are those shown on the pricing page at scale-social.io and in your dashboard at the time of your purchase, which form part of these Terms for your subscription. A feature offered only in a higher Tier is not part of the Service for lower Tiers.

5. Account Credentials & Customer Responsibilities

5.1. To perform the Service, we require your Instagram credentials or any other access mechanism we need to perform the Service. You agree to provide accurate, complete, and current credentials and to update them promptly if they change.

5.2. You acknowledge that you remain solely responsible for your Instagram account. Because you and others may also be logged in to the same account during the subscription, Scale Social cannot be the sole controller of the account's activity. You must maintain a recovery email address and a verified phone number on the account so you can reset the password and regain access at any time. You can change your Instagram password at any moment; by doing so, we immediately lose access to the account. Although we interact from a real, physical smartphone in good faith, we are not responsible if a third party reports your account, or if Instagram restricts the account in response to your content, your own activity, or activity by other parties with access to the account.

5.3. We will never publish posts, stories, reels, or direct messages on your behalf without your explicit prior approval. The only exception is the optional "Welcome DM" feature: if you set this feature up and request it, we will send a predetermined message defined by you to your new followers as part of the Service. The message is not automatically varied. If you wish to use multiple message versions, you may provide them, and we will send different versions only when you manually instruct us to do so. We claim no ownership over your account, your content, or any followers gained. The Welcome DM feature is included in the Pro Tier only, as an optional feature that you may switch on or off; it is never mandatory. In all cases the message content is defined by you, sending depends on your setup and instructions, and Instagram's own messaging and rate limits apply.

5.4. You are solely responsible for ensuring that your content, your business, and your use of Instagram comply with all applicable laws, the Instagram Terms of Use, and any third-party rights (including intellectual property rights). We do not perform legal review of your content and assume no liability for unlawful or infringing material.

6. Subscription Plans, Billing & Auto-Renewal

6.1. The Instagram Growth Service is offered in two Tiers (Growth and Pro). Every new subscription starts on a monthly billing cycle. After the first paid month you may switch to a quarterly or yearly billing cycle in your dashboard:

Monthly plans are billed every month (minimum term one month).
Quarterly plans are billed once every three months in advance (minimum term three months) and yearly plans once every twelve months in advance (minimum term twelve months). Both may be offered at a discount to the equivalent monthly rate. Any such discount is the one shown in your dashboard at the time you switch.
The price, features, engagement pace, and support level of each Tier are those shown on the pricing page and in your dashboard at the time of purchase. The Growth Tier includes standard support; the Pro Tier includes dedicated, priority support.
Your first subscription is covered by the 14-day money-back guarantee described in Section 8.1, for its first payment only.

Money-back guarantee: once per customer, first payment only. 6.1a. The 14-day money-back guarantee in Section 8.1 is a one-time offer for new customers. It covers exactly one payment: the first payment of your first subscription with us. It may be used only once per customer in total: not once per Tier, not once per Instagram account, and not once per product line. The 14-day window starts with that first payment and does not reopen with any later payment. The following are not covered by the guarantee and are non-refundable under Section 8.2: renewal payments of any billing cycle (monthly, quarterly, or yearly), including your most recent payment; a new subscription or rebooking after an earlier subscription was cancelled or expired, whether or not you claimed a refund the first time; Tier changes; and any subscription taken out after an earlier refund. We decide in our reasonable discretion how an earlier subscription or refund is identified.

Pro Tier onboarding. 6.1b. The Pro Tier includes a personal onboarding with your account manager after checkout, including via WhatsApp, to set up your targeting and optimize the account. Billing for the Pro Tier is completed through our standard Stripe checkout and renews automatically on the same basis as every other paid subscription under Section 6.2. By completing checkout you accept these Terms, including the Pro-specific terms in Section 6.7.

Auto-renewal. 6.2. Paid subscriptions automatically renew at the end of each billing period for the same period and at the same price you are currently paying, subject to the price-lock in Section 6.2a, unless you cancel before the renewal date. By starting a paid subscription you authorize us, or our payment processor on our behalf, to charge your payment method on each renewal.

Price-lock. 6.2a. The price you pay when you subscribe is locked for as long as your subscription remains continuously active on the same Tier and billing cycle. We will not increase the price of your active subscription. If your subscription lapses or is cancelled, or if you switch Tier or billing cycle, the then-current price for the new or resumed subscription applies.

Guarantee period and renewal. 6.3. If you request a refund under the money-back guarantee within the first 14 days (Section 8.1), your subscription ends and no renewal is charged. If you do not, your subscription simply continues and renews under Section 6.2 until you cancel.

Pricing changes. 6.4. Subject to the price-lock in Section 6.2a, the price of your active subscription does not increase while it remains continuously active on the same Tier and billing cycle. Any change to our standard prices applies only to new subscriptions, and to subscriptions that are resumed after lapsing or that are changed to a different Tier or billing cycle. Where we are required to pass through new or increased taxes or third-party fees, or to make a change for legal reasons, we will give you at least 30 days' notice and you may cancel before it takes effect.

Launch and promotional offers. 6.4a. From time to time we display a promotional or "launch" price next to a higher regular reference price. Any reference price we show reflects our genuine regular price for the relevant Tier as required by applicable law, including, for EU and UK consumers, the reference-pricing rules under the Price Indication Directive (98/6/EC as amended). A promotional price applies to subscriptions started during the promotional period and, once you have subscribed at that price, is locked for your subscription under Section 6.2a. When a promotional offer ends, the regular price applies only to subscriptions started after the offer ends.

Taxes. 6.5. Prices listed do not include any sales tax, VAT, or other transaction taxes that may apply in your jurisdiction. You are responsible for any such taxes assessed on your purchase.

Failed payments. 6.6. If a subscription payment fails on its renewal date, your access to the Service remains active for a grace period of 7 calendar days while we automatically retry the payment. We will notify you by email when a payment fails. If no payment is successfully collected within the 7-day grace period, we may cancel your subscription. You can update your payment method through the dashboard at any time during the grace period to prevent cancellation.

6.7. Pro Tier specific terms.

(a) The Pro Tier includes the additional benefits described on the pricing page, which may include a turbo engagement pace, advanced targeting (location, competitors, and custom lists), welcome DMs to new followers, personal onboarding, and dedicated priority support.

(b) The engagement pace describes the volume of daily interactions performed on your account relative to the Growth Tier. The actual volume is set by your account manager within Instagram's limits and may be lowered as described in Section 10.2; a lower volume for that reason is not a failure to provide the Pro Tier.

(c) Support response times are targets, not guarantees, and do not create a binding service-level agreement with financial penalties unless separately agreed in writing.

(d) Personal onboarding is a one-time benefit delivered at the start of your Pro subscription. It is not refundable or transferable if you later downgrade or cancel.

(e) If we materially fail to provide a core Pro benefit in a billing month and cannot reasonably remedy it, your sole remedy is, at our discretion, a make-good in a following month or a prorated credit for that benefit. This does not limit your non-waivable statutory rights or the money-back guarantee in Section 8.1.

7. Cancellation

7.1. You may cancel your subscription at any time through the dashboard at app.scale-social.io under Settings → Account & Billing → Cancel Subscription. The cancellation takes effect immediately for billing purposes, meaning your account will not be charged for any subsequent billing cycle. The Service itself continues until the end of the current billing cycle, as described in Section 8.2.

7.2. If you are unable to cancel through the dashboard, you may cancel by sending us an email at support@scale-social.io or a WhatsApp message via the link on our website. Cancellation takes effect on the timestamp of your message, regardless of when our team replies.

After cancellation of a paid subscription: 7.3. our account managers continue to perform the Service until the end of the billing cycle you have already paid for.

After a refund under the money-back guarantee: 7.4. our account managers stop working on the account within 24 to 48 hours. We strongly recommend that you change your Instagram password after cancellation to formally end the partnership.

7.5. Switching Tiers and billing cycles.

(a) You may change your Tier or billing cycle at any time through your dashboard by selecting "Manage Subscription in Stripe", which opens our payment provider's self-service portal. There are no setup fees for switching.

(b) Changes take effect in real time when you confirm them in the portal, and the amount is prorated automatically by the payment provider.

(d) On a downgrade, the prorated value of the unused portion of your current Tier is applied as account credit toward your future charges with us. It is never paid out: no refund and no partial refund is issued for a downgrade, consistent with Section 8.2. Account credit that has not been applied before your subscription ends may be forfeited, except where mandatory consumer law requires otherwise.

(e) Switching to the Pro Tier includes the personal onboarding described in Section 6.1b.

8. Refund Policy

8.1. 14-day money-back guarantee. If you are not happy with the Service for any reason during the first 14 calendar days after your first payment, you may request a full refund of that payment at any point within those 14 days. Simply tell your account manager, or contact us by email or WhatsApp under Section 21. We do not ask for a reason. The refund goes back to your original payment method, usually within 5 to 10 business days, and your subscription ends. The guarantee is for new customers and applies once per customer (Section 6.1a), to the first payment of your first subscription only. It does not apply to renewal payments (monthly, quarterly, or yearly), to a rebooking or new subscription by a returning customer, to Tier changes, or to a subscription taken out after an earlier refund.

8.2. Outside the guarantee in Section 8.1, once a paid billing cycle has been billed, the payment is non-refundable. If you cancel during a billing cycle, the Service continues until the end of the cycle you have paid for, and no partial or prorated refund is issued for any unused days within that cycle. To stop being billed for the next cycle, you must cancel before its renewal date as described in Section 7. Exceptions are described in Section 8.1 (money-back guarantee), Section 17.2 (termination by Scale Social) and where required by mandatory consumer law.

Statutory consumer rights. 8.3. Our money-back guarantee in Section 8.1 applies in addition to, and does not limit, your statutory rights. Nothing in this section limits any non-waivable statutory rights you have under applicable consumer protection law in your jurisdiction. Where applicable law provides a right to withdraw from a distance contract (for example, the 14-day withdrawal right available to consumers in the European Union and United Kingdom under Directive 2011/83/EU and corresponding UK regulations), and where (i) you have explicitly requested that we begin performance of the Service during the withdrawal period and (ii) you have acknowledged that you will lose your right of withdrawal once the Service has been fully performed, you may lose the right to withdraw in accordance with that law. For partially performed Services within the withdrawal period, you remain liable for an amount proportionate to what has already been performed.

Tier switches. 8.4. Charges and credits from switching Tiers are handled automatically by our payment provider under Section 7.5. A downgrade may generate account credit applied to future charges, but never a cash refund or partial refund.

9. Acceptable Use

9.1. You agree not to use the Service in connection with an Instagram account that:

Contains unlawful content, including content that infringes intellectual property, privacy, or publicity rights;
Contains hateful, harassing, defamatory, racist, sexist, or pornographic material;
Promotes or glorifies violence, terrorism, self-harm, or illegal activity;
Operates in regulated verticals where third-party engagement assistance is restricted (e.g., gambling, adult content, certain financial products) without lawful authorization;
Misrepresents your identity or the identity of any individual or organization.

9.2. We reserve the right to suspend or terminate your subscription, without refund where permitted by applicable law, if we determine that your use of the Service violates this section.

Chargebacks. 9.3. Initiating a payment chargeback while the Service is being or has been delivered, without first attempting in good faith to resolve the issue with our support team, constitutes a breach of these Terms and may result in immediate account suspension and forfeiture of any remaining service period. Nothing in this clause overrides your legal right to dispute genuinely unauthorized or fraudulent charges with your card issuer.

10. Instagram Terms & Account Risks

10.1. The Service involves a third party (your account manager) logging in to your Instagram account and performing real human actions. While we follow Instagram's published rate limits and use no bots or scripts, Instagram's policies and enforcement systems can change at any time without notice.

10.2. You acknowledge that activity on Instagram carries some risk of warnings or temporary restrictions if the overall account activity is perceived as too high. In that case, your account manager will take the feedback into consideration and lower the actions performed on the account. We do not warrant that the Service is approved, endorsed, or fully risk-free under Instagram's terms of use.

If your Instagram account is suspended, restricted, or banned 10.3. during or after your use of the Service, Scale Social is not liable for the action taken by Instagram. Because we are not the sole party with access to your account, we cannot control all activity that happens on it. For example, we are not responsible if a third party reports the account, if Instagram restricts the account in response to your own content or activity, or if any other party with access to the account causes a restriction. As a goodwill gesture and on request, we will work with you to attempt account recovery, including providing guidance on Instagram's appeal process. We may, at our discretion, share relevant information from our activity records where we determine it would assist. We cannot guarantee a successful recovery, and we issue no refunds for periods during which the Service could not be performed due to an Instagram-imposed restriction.

11. Service Disruptions & Force Majeure

11.1. We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to: changes to Instagram's policies or technical interfaces; outages or downtime of Instagram, Meta, or our infrastructure providers; natural disasters; armed conflict; civil unrest; pandemics; government actions; labor disputes; or internet service interruptions. In such cases we may, at our discretion, extend your subscription period to compensate for unused time.

12. Intellectual Property

12.1. All intellectual property in the Service, the website, the dashboard, our branding, and any related software, content, and designs is owned by Scale Social or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service for the duration of your active subscription, solely for your own business or personal use.

12.2. You retain ownership of your Instagram content. By using the Service you grant us a limited license to access your account and the content within it solely to perform the Service.

13. Confidentiality & Credentials

13.1. We treat your Instagram credentials as confidential. They are stored in our managed database, which encrypts data at rest using industry-standard disk-level encryption. We restrict access to authorized account managers and do not sell or share credentials with third parties except as necessary to perform the Service or as required by law.

13.2. You agree not to disclose any non-public information about our Service, methods, internal communications, or pricing to third parties without our prior written consent.

14. Disclaimers

14.1. The Service is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment.

14.2. We make no warranty regarding the number of followers, likes, comments, engagement, reach, monetization, or business outcomes you may experience as a result of using the Service.

15. Limitation of Liability

15.1. To the maximum extent permitted by applicable law, Scale Social, its officers, members, employees, contractors, and account managers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunities, goodwill, or social media followers, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

15.2. To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to the Service in any 12-month period shall not exceed the total amount you paid to Scale Social in the 12 months preceding the event giving rise to the claim, or USD 100, whichever is greater.

15.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. EU and UK consumers retain all statutory rights that cannot be waived.

16. Indemnification

16.1. You agree to indemnify, defend, and hold harmless Scale Social and its officers, members, employees, and contractors from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) the content you post on Instagram; (c) your violation of any law or any third-party right; or (d) actions taken by Instagram against your account based on your own conduct.

17. Termination by Scale Social

17.1. We may suspend or terminate your access to the Service at any time, with or without notice, if:

You breach these Terms;
Your use of the Service exposes us to legal, regulatory, or reputational risk;
Continuing to provide the Service becomes economically or technically unreasonable;
We are required to do so by law or by a competent authority.

17.2. If we terminate your subscription for cause due to your breach of Section 9 (Acceptable Use), no refund will be issued. Otherwise, we will refund the prorated unused portion of your most recent billing cycle.

18. Privacy

18.1. Our handling of your personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

18.2. Data retention periods for account credentials, dashboard data, target lists, and activity logs are described in our Privacy Policy.

19. Governing Law & Dispute Resolution

For customers located in the United States: 19.1. Subject to your right to opt out under Section 19.5, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The seat of the arbitration shall be Wilmington, Delaware. Unless both parties expressly agree otherwise in writing, the arbitration shall be conducted remotely by video conference and written submissions, with no in-person hearing required. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver (US customers). 19.2. You and Scale Social each agree that disputes will be resolved on an individual basis only and not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

For consumers located in the European Union, the United Kingdom, or European Economic Area: 19.3. these Terms are governed by the laws of your country of habitual residence to the extent that mandatory consumer protection law in your country requires. You may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in the courts of your country of residence. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

For all other customers: 19.4. these Terms are governed by the laws of the State of Delaware, and any dispute shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware.

Right to opt out of arbitration (US customers). 19.5. You may opt out of the arbitration agreement in Section 19.1 and the class action waiver in Section 19.2 by sending written notice to support@scale-social.io within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

20. General

Severability. 20.1. If any provision of these Terms is held to be invalid or unenforceable by a competent authority, the remaining provisions remain in full force and effect.

No waiver. 20.2. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. 20.3. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, sale of assets, or other corporate transaction.

Entire agreement. 20.4. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and Scale Social regarding the Service and supersede any prior agreement on the same subject.

Language. 20.5. The English version of these Terms is the controlling version. Any translations are provided for convenience only.

Notices. 20.6. Formal legal notices to Scale Social must be sent in writing, with proof of delivery. For service of process under Delaware law, send to our registered agent, Legalinc Corporate Services Inc., at 131 Continental Dr, Suite 305, Newark, DE 19713, USA. For general business correspondence, send to KFX Media Group, LLC, 2261 Market Street STE 86272, San Francisco, CA 94114, USA, or by email to support@scale-social.io. A notice is deemed received on the date of confirmed delivery (postal carrier receipt or email server confirmation).

21. Contact

Questions about these Terms can be sent to support@scale-social.io. For formal legal notices and service of process, see Section 20.6.